Privacy Policy

1. Overview

This Privacy Policy applies to all personal information collected by SwiftTechTrading (Pty) Ltd (“SwiftTechTrading”, “we”, “us” or “our”) through our website at swifttechtrading.com and any related communications, services or interactions.

By using our website or submitting your information to us, you consent to the collection, use and processing of your personal information as described in this policy.

2. Responsible Party

The responsible party for your personal information under POPIA is:

• Company: SwiftTechTrading (Pty) Ltd
• Email: [email protected]
• Phone: +27 68 719 2785
• Country: South Africa

3. Information We Collect

We collect personal information only when you voluntarily provide it to us. This includes:

• Contact information: Name, email address, phone number
• Business information: Company name, job title, industry
• Communication content: Messages, enquiry details and requirements you submit via our contact form
• Technical data: IP address, browser type, pages visited and time spent on site (via analytics tools)

We do not collect sensitive personal information (as defined by POPIA) and do not process payment card details — all transactions are handled through separate, secure channels.

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotations or proposals
• To communicate about products, services and your orders
• To send transactional emails (e.g. order confirmations, follow-ups)
• To improve our website and services based on aggregate usage data
• To comply with applicable laws and regulations

We will only process your personal information where we have a lawful basis to do so, including your consent, the fulfilment of a contract, or our legitimate business interests.

5. Sharing Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information with:

• Service providers: Trusted third parties who assist us in operating our website or delivering services (e.g. email hosting, analytics), bound by confidentiality agreements
• Legal obligations: Where required by law, court order or regulatory authority in South Africa
• Business transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction

6. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These measures include encrypted email transmission, access controls and regular security reviews.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry and contact records are typically retained for up to 5 years for business purposes unless you request earlier deletion.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention obligations)
• Objection: Object to the processing of your personal information in certain circumstances
• Withdrawal of consent: Withdraw consent to processing at any time
• Complaint: Lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za

To exercise any of these rights, please contact us at [email protected].

9. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience and collect analytics data. We use:

• Essential cookies: Required for the website to function (e.g. session management)
• Analytics cookies: Google Analytics 4, used to understand how visitors interact with our site. Data is anonymised and aggregated.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

10. Children

Our website and services are directed at businesses and adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has submitted personal information to us, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised “Last updated” date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: [email protected]
• Phone: +27 68 719 2785
• WhatsApp: wa.me/27687192785